Privacy Policy

PBIQ is a pickleball training app built by PBIQ LLC (“PBIQ”, “we”, “us”). We collect the minimum data needed to give you personalized drills, coaching, and social features. We don’t sell your data, we don’t share it with advertisers, and we delete it when you delete your account.

Account & profile. Email address and password (handled by Firebase Authentication; we never see your password). Optional profile fields: first/last name, city, DUPR rating, profile photo.

Practice data. Drills you complete, goals you set, notes you write, badges you earn, sessions you log, and AI-generated practice recaps.

AI coaching conversations. Your conversations with the PBIQ coaching agent are stored so you can revisit them and so the agent can respond in context. Authorized administrators may review AI conversations and related system diagnostics (which tools and data the agent used to answer) to debug issues, keep the agent safe, and improve coaching quality — this access is limited to administrators and every review is logged. Your private messages with your coach are not part of these reviews.

Social content. Activity feed posts, follows, paddle taps (likes), partner reports, and any reports you file against other users.

Coach & player messaging. If you connect with a coach (or are a coach), the messages you exchange and lesson plans you create are stored so both parties can access them.

Voice notes. When you use voice input, audio is transcribed locally on your device using Apple’s Speech framework. We store the resulting text. We don’t store the raw audio.

Calendar. If you grant calendar access, we read your free/busy times to suggest practice blocks. Calendar events we read are not stored on our servers; we only use them in-session.

Purchase data. Subscription status (active, trialing, expired) from RevenueCat. We do not see card numbers or billing details — Apple handles all payment processing.

Device data. Push notification token (so we can send you nudges and coaching updates), app version, and crash logs. Crash logs do not contain personal data.

• To run the app and personalize your training.
• To generate drill recommendations and recaps using AI.
• To deliver coach-assigned drills and lesson feedback.
• To send you push notifications you’ve opted into.
• To process subscription purchases via Apple and RevenueCat.
• To detect and remove abusive content, accounts, and reports.
• To review AI agent conversations and diagnostic traces — with access limited to authorized administrators and logged — for quality, safety, and product improvement.
• To diagnose crashes and performance issues.

We share data with the following providers, only as needed to run PBIQ:

• Firebase (Google): account authentication, push notifications.
• RevenueCat: subscription state management.
• MongoDB Atlas: database hosting (US region).
• Anthropic & OpenAI: AI-generated drill plans and coaching responses. Inputs we send include your DUPR, recent drills, and session notes — never your email, name, or precise location. We don’t allow these providers to use your data to train their models.
• Twilio: email and text message delivery (welcome, booking, reminders, messages from your coach or club).
• Apple: payment processing, push notification delivery, App Store transactions.

We do not sell your personal information. We do not share it with advertisers.

A coach or club may add your phone number so they can reach you about your training, league nights and bookings. Before we send you anything else, we text that number once asking you to reply YES. We send no further texts to a number that has not replied YES. Reply STOP at any time to stop all texts, or HELP for help. Message frequency varies. Message and data rates may apply.

Your phone number and your text message consent are used only to send you the messages you opted into. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

We retain your data for as long as your account is active. You can delete your account at any time from Profile → Delete Account inside the app. Deletion is immediate and removes:

• Your profile, drills, goals, notes, and practice history.
• Your conversations with the PBIQ coaching agent and their diagnostic traces.
• Your activity feed posts and follows.
• Your subscription record at RevenueCat.
• If you’re a coach: your client records, lesson plans, messages, and bookings.

We may retain limited records to comply with legal obligations (e.g., payment receipts as required by tax law) for the period required, then delete them. To delete your account by email, contact hello@pbiq.ai and we will process the deletion within 7 days.

PBIQ is for adults only. You must be at least 18 years old to create an account, and you confirm that when you sign up. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has signed up, contact us and we will delete the account.

Depending on where you live, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, email hello@pbiq.ai. California residents may also request information about third-party disclosures under the CCPA; we do not sell personal information to third parties.

Data is encrypted in transit (TLS) and at rest. Authentication tokens are short-lived and refreshed by Firebase. We use access controls and audit logs to limit who on our team can access user data. No system is perfectly secure — if you discover a vulnerability, please email hello@pbiq.ai.

We may update this policy as the product evolves. If we make material changes, we will notify you in the app or by email at least 14 days before the change takes effect. The latest version is always at this URL with the effective date below.

PBIQ LLC
hello@pbiq.ai